Most of our products are delivered within 4 to 7 business days, except for:

1. Fashion shorts have a delivery time of 3 to 4 weeks.
2. Pre-order items (usually limited edition collections). You can check this by visiting the product or collection page of your item.

After completing your order, you will receive at least 2 emails:

1. An order confirmation email with payment validation and a summary of your items.
2. A shipping confirmation email at the time of dispatch. This email includes a number that allows you to precisely track the progress of your order.
   

We also invite you to check your spam folder. If you need additional information, feel free to contact one of our DearBBall operators by clicking on the chat bubble. We are here to help you.

Thank you for your understanding and patience.

1. Mamba Redeem Team & Goat: Shipments will take place until the weekend of September 7-8. You will receive a tracking email at the time of shipment :)
2. Mamba Day: Shipments will start from Monday, September 9.

We understand that you have not received all the items from your order, and we apologize for that. Several reasons may explain this situation:

1. Pre-order: It is possible that the missing items are on pre-order. If this is the case, it is completely normal for these items to be shipped later. To check this, please visit the product page concerned; you will see if it is a pre-order and the expected delivery dates are clearly indicated there. :)
2. System error: Sometimes a synchronization issue prevents an item from being prepared with the rest of the order. This can explain the absence of certain items. In this case, we will ship it as soon as possible!

For more information, you can also visit our dedicated delivery page: CLICK HERE.

If after checking this information you still have questions, please do not hesitate to contact one of our DearBBall operators by clicking on the chat bubble. We are here to help you.

Thank you for your understanding and patience.

We are sorry to hear that you have not received your order despite the tracking showing it as delivered. Unfortunately, once the package is marked as delivered, it is beyond our control. We recommend contacting the delivery service directly to clarify the situation and get help locating your package.
It is also possible that a neighbor received the package in your absence.

We deliver to most regions and countries (in Europe, USA, Canada, Dubai, etc.). You can check the available delivery options when placing your order by entering your shipping address.

Delivery fees vary depending on your country.
The exact fees will be calculated and displayed before you complete your order.

You can return the item to the following address, indicating your order number and the new desired size for the exchange :). According to our return policy, return shipping costs are shared: the return of products is the customer's responsibility; and we will resend the new size free of charge, at our expense (https://dearbball.fr/pages/retours-et-remboursements).

Please note, the exchange must be requested within 30 days of delivery and the item must be in its original condition to be restocked as is: unworn item, no deodorant marks, stains, etc. Please make sure your item meets these conditions so your exchange can be accepted 🙂

The exchange will be processed within about ten business days following the return.

Here is the information to make the return:

SAS ORIZON
17 rue de Reitwiller, Gimbrett
67370 Berstett

You have 30 days from the date of receipt to return a product. After this period, returns will no longer be accepted.

You can return the item to the following address, indicating your order number and whether you want an exchange or a refund :). According to our return policy, return shipping costs are the customer's responsibility (https://dearbball.fr/pages/retours-et-remboursements).

Please note, the refund must be requested within 30 days of delivery and the item must be in its original condition to be restocked as is: unworn item, no deodorant marks, stains, etc. Please make sure your item meets these conditions so your refund can be accepted 🙂

If so, the refund will be processed within about ten business days after the return.

Here is the information to make the return:

SAS ORIZON
17 rue de Reitwiller, Gimbrett
67370 Berstett

If you are unsure about the size of a product, we invite you to visit this dedicated page, where you will find specific sizing information for t-shirts, hoodies, fashion shorts, mesh shorts, and joggers. This will help you choose the size that fits you best.
Choose my size: HERE

You can use the search bar to find a specific product. If you can't find it, you can contact us via chat by clicking on the bubble :)

We place great importance on choosing responsible and quality materials for our products. Our t-shirts and sweatshirts are mostly made from organic cotton, offering superior comfort and a very pleasant feel.

Out-of-stock items are often limited editions. We cannot guarantee their return, but we invite you to sign up for our restock alert on the product page to be notified as soon as it becomes available again.

If you don’t want to miss an upcoming limited product you like, we invite you to join our private club to stay informed about everything: HERE

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can see all options at checkout.
We also offer payment in 3 installments with no fees.

Yes, we offer payment in 3 installments through the Klarna financing platform.
All information will be displayed at the time of payment.

You can enter your promotional code in the designated field just before completing your payment.

We are currently considering this. For now, it is not the case, but we are working on offering one for the start of the 2024 school year.

To get a promo code, you can join our private club. By signing up, you will benefit from exclusive offers, including promo codes reserved for members. You will also receive our latest news and promotions directly in your inbox.
Join our private club: HERE

To stay informed about our latest collections and special offers, you can:

1. Join our private club: HERE
   You will receive our latest news and promotions directly in your inbox.
2. Join our WhatsApp group: HERE
   For the most passionate DearBallers (exclusive group promotions, prizes to win, etc.)
3. You can also follow us on various social networks: Instagram, X, Facebook, LinkedIn

Of course! NBA players, Pro A clubs, the Champions League, national teams, and many more!

Interested? I invite you to check out our collaborations page: HERE

You can contact one of our DearBBall operators by clicking on the bubble. We are here to help you and respond within 24 to 48 hours at most.